Introduction

We want you to be completely satisfied with your purchase. If you receive a damaged or defective product, our returns and refunds policy ensures a smooth and hassle-free process.

Eligibility for Returns and Refunds

When Can You Return a Product?

We accept returns only under the following conditions:

  • Damaged Product: If the product is damaged upon receipt.
  • Defective Product: If the product has a manufacturing defect.

Please note that the item must be unused and in the same condition that you received it, with original packaging intact.

Return Process

Simple Steps to Start Your Return

  • Contact Us: Email us at trimurtifoundry@gmail.com or call us at +91 88242 19553 customer can return there order within 3 days of receiving your order.
  • Provide Details: Include your order number, a description of the issue, and photos and videos of the damaged or defective item.
  • Approval: Our team will review your request and approve the return if it meets our criteria.

Return Shipping

Sending Your Product Back to Us

  • Return Label: Once your return is approved, we will provide you with a return shipping label.
  • Packaging: Ensure the product is securely packed to prevent further damage during shipping.
  • Drop-Off: Ship the item using the provided label at your nearest courier service.

Condition of Items

  • Unused and Original Condition: Items must be unused and in the same condition as received.
  • Original Packaging: Items should be returned in their original packaging.

Non-Returnable Items

Items That Cannot Be Returned

Certain items are not eligible for returns, including:

  • Customized Products: Personalized or custom-made items.
  • Sale Items: Items purchased during sales or clearance events.

Refund Process

Receiving Your Refund

  • Inspection: Upon receiving the returned item, we will inspect it to confirm the damage or defect.
  • Approval: If the return is approved, we will process your refund.
  • Payment Method: Refunds will be issued to the original payment method within 7-10 business days.

Contact Us

Need Assistance? We’re Here to Help

If you have any questions about our returns and refunds policy or need assistance with your return, please contact us at:

  • Email: trimurtifoundry@gmail.com
  • Phone: +91 88242 19553 | +91 9664416947
  • Address: Pal road, near reliance petrol pump, arihant nagar, Jodhpur, Rajasthan, India

Thank you for shopping with Instadekor. We appreciate your business and strive to ensure you have a positive shopping experience with us.