FREQUENTLY ASKED QUESTIONS

What information should I provide when contacting customer support?

When reaching out to us, please provide your order number, full name, and a detailed description of your issue or query. This helps us resolve your concerns more efficiently.

 

How long does it take to get a response from customer support?

We strive to respond to all inquiries within 24 hours during business days. For queries sent over the weekend or on holidays, please allow an additional 24-48 hours.

 

Can I track my order?

Yes, you can track your order by visiting the "Track Order" page on our website and entering your order number and email address. You will also receive a tracking link via email once your order has been shipped.

 

How do I return a damaged or defective item?

If you receive a damaged or defective item, please contact us within 7 days of receiving the product. Provide your order number, photos of the damaged item, and a brief description of the issue. We will guide you through the return process and arrange for a replacement or refund.

 

What is your return policy?

We accept returns for damaged or defective items only. For more details, please refer to our Returns and Refunds Policy. Contact our support team to initiate a return.

 

How do I report a problem with my order?

If you encounter any issues with your order, such as missing items or incorrect products, please contact us immediately. Provide your order number and a detailed description of the problem, and we will resolve it as quickly as possible.

 

CONTACT US FOR ANY QUESTIONS

Pal road, near reliance petrol pump, arihant nagar, Jodhpur, Rajasthan

+91 88242 19553 | +91 9664416947